User Terms

Effective September 2026 · Drawbridge Automations LLC, doing business as Emberway

Who these are for

These terms apply to everyone who uses Emberway as part of an organization's team — admins, managers, and reps. Your organization invited you and is Emberway's customer. Its agreement with us, our Terms of Service, governs the service itself. You accept these user terms the first time you sign in.

Your account

Use Emberway only for your organization's work. Keep your password private and don't let anyone else use your account. Tell your organization right away if you think someone else has accessed it.

How you contact people

Follow your organization's instructions when you reach out to people. Be respectful, stop contacting anyone who asks you to, and never use Emberway for spam, harassment, or anything unlawful.

Information about people

The records, notes, and history you see belong to your organization and are confidential. Use them only for your organization's work, and don't copy or share them for any other purpose — including after you leave the team.

AI suggestions

Emberway uses AI to suggest next steps, write summaries, and match people with reps. These suggestions can be wrong. Use your own judgment before acting on them.

Earnings and recognition

Emberway calculates the earnings and recognition your organization sets up, but your organization decides whether to approve and pay them. Emberway is not your employer and doesn't pay you. Questions about pay go to your organization.

What your organization can see and do

Your organization can see your activity in Emberway, including the relationships you work on and your answers to check-ins. It can change or remove your access at any time.

Your information

Our Privacy Policy explains what we collect about you — like your email, phone number for notifications, and activity — and how we use it.

Changes

If we make a material change to these terms, we'll ask you to review and accept them again the next time you sign in.

Questions

Questions about these terms: barrett@emberway.ai